Refund policy

This policy applies to all digital products sold via our website. By completing a purchase, you acknowledge and agree to all terms outlined below.

Digital Product Notice

Due to the nature of digital goods, all sales are considered final once the file has been downloaded. This is standard policy for downloadable software and themes to prevent abuse or unauthorized distribution.

Our Risk-Free Promise 

We understand technical challenges happen, which is why we offer our Risk-Free Promise:

"Can’t set it up? We’ll handle it for you. And if you don’t absolutely love it, get a full refund."

However, to prevent abuse and ensure fairness, refunds are subject to the following terms.

Refund Eligibility

To be eligible for a refund, all of the following conditions must be met:

  • Refund request is made within 7 calendar days of the purchase date.

  • Customer contacts our support team first to request help or setup assistance.

  • Customer provides sufficient cooperation to resolve the issue (e.g., store URL, screenshots, or details of the setup problem).

  • The product is not in active use on a live website or storefront.

  • The customer has not initiated a chargeback prior to contacting support.

All refund requests are reviewed on a case-by-case basis.

Refunds Will Not Be Granted For:

  • Change of mind after purchase.

  • Claims of dissatisfaction without providing any explanation or allowing support to assist.

  • Switching to a different theme after purchase.

  • Downloading the file and then initiating a refund or dispute.

  • Customer misuse or failing to follow theme instructions.

Dispute Handling

If a dispute or chargeback is filed without contacting our team first, we will submit:

  • Download logs,

  • Communication records,

  • Policy agreement details, and

  • Support messages

to the payment processor to demonstrate good faith and fulfillment of our obligations.

Contact Information

All refund requests and support inquiries must be sent to:

Email: hello@vendistudio.com
Business: Vendi Studio
Product Type: Digital Website Theme
Location: Online-based business (remote support only)

Final Statement

By purchasing from Vendi Studio, you acknowledge that you have read, understood, and agreed to this Refund Policy in full. We reserve the right to update this policy at any time without prior notice.